Client Testimonials
"I like Steve Cartledge's style. Bringing an Organisational Development Specialist into a mature organisation can be very threatening to people, meaning that barriers go up everywhere and people hope it will flop – and the sooner the better. Steve has a way of working with people that is probing and insightful, and at the same time friendly and empathetic. People find the experience nothing but positive. The result is a much more effective and enduring result – and genuine organisational improvement."
JIM GILL
Former Chancellor, Curtin University
Former Chief Executive, Water Corporation and Chair, Water Australia
"I have found Steve's workshops to be the most valuable workshops I have attended in 10 years. I walked away from it feeling that was truly 'bang for buck'."
MARYNA FEWSTER
Director of Operations (WA) at Seven West Media
Former Chief Operating Officer at iiNet
"Apache Energy’s leadership team had the pleasure of working with Steve in mid-2011 as part of a larger goal to build our organization to last in the midst of strong growth. Steve’s keen ability to elicit trust and foster honest and productive communication, both one-on-one and in a group setting, has allowed our leadership team to rally together to generate an action plan for success."
TOM MAHER
President and Chief Operating Officer at Apex International Energy
Former Managing Director, Apache Australia
"Working with the AMEC Regional SE Asia Management Team, we enjoyed the experience of working with Steve and benefited greatly from his experience, energy and enthusiasm. He motivated us, challenged us and steered us to a common understanding of the issues and outcome. In the process we also had fun!"
RICHARD BAILEY
Executive Vice President Asia, GL Noble Denton
Former Regional Director, South East Asia, AMEC
"I have had the pleasure of working with Steve as he designed and facilitated a very successful significant change program for a large mining company. Steve is the ultimate professional who uses his substantial experience to provide a program that ensures growth in an organisation. People leave Steve’s programs with not only enthusiasm but a clear path toward sustained development. I highly recommend Steve to any company who recognises the gains that can be achieved by purposeful processes"
BILL PLYLEY
Managing Director, La Mancha Resources Australia Pty Ltd
"Steve brings great professionalism to his work, establishing strong relationships with his clients and internal colleagues. Steve likes to challenge, try different, innovative and stretching solutions - not always bringing the same, tired solution to a client - and ensures the client, and indeed their business is at the forefront of his mind. Steve is pragmatic, results and performance driven, and has an enquiring and astute mind."
MAEVE HAWKER
Head of Internal Communication, EDF Energy
"Steve is a rare breed. He has the ability to operate at a strategic level, understanding the critical impact your people play. More importantly however, he can turn a change communication strategy into action so that your people truly make a difference. Steve has worked with HarknessKennett on projects large and small – we thoroughly recommend him."
JAMES HARKNESS
Founder & Managing Director, HarknessKennett
a leading UK Communication Consultancy
"Steve worked with Perth Airport on a culture change program which greatly enhanced the working relationships we have with our stakeholders. Steve's enthusiasm and excellent facilitation skills made it possible for him to communicate well with our senior management team and our employees to deliver some excellent results in regards to our strategic direction."
SHARON KERSHAW
Human Resources Manager at Corrs Chambers Westgarth Lawyers
Former Human Resources Manager, Perth Airport
"Steve is ultra-professional with broad experience to draw upon. I think what Steve brings as a consultant isn't just a well thought through approach - but an understanding of how to really make things happen in an organisation."
ANDREW MOYS
Deputy Director of Communications at Royal Mail
Former Head of Employee Communications, BAA (British Airports Authority)
"Steve is an excellent facilitator who genuinely strives to deliver the best for his clients. His preparation is meticulous and his approach when leading events is first rate. He brings an enthusiasm, focus, and energy to his role as facilitator that is truly inspiring. He speaks with an in-depth understanding of subject matter in a manner that sparks and holds the attention of his audience. He possesses that rare skill of gaining the most from his audience by constantly challenging and asking leading questions of them but in a way that is never aggressive or threatening"
DARRON FREEGARD
Airport General Manager, Perth Airport
"A very good way of delivering the messages from the employee research - articulate, to the point and his style encourages participation and involvement. The output from the senior management workshop was fantastic"
CHRISTINE REILLY
Human Resources Manager, IKEA
"Working with Steve was a joy. His enthusiasm and 'can do' attitude were infectious, and helped to establish a very effective internal communications system for Wedgwood, worldwide. More than ten years on, I am still delighted to count Steve as a friend."
MARGARET MICHELL
Former Group Communications Director, Waterford Wedgwood PLC
"Steve worked with our Executive Team over a number of months in 2010. He introduced the LSI to our ExCo which was in the formative stage of development and which included quite a number of members new to our organisation. His proactive approach to the assignment meant that he instilled a degree of comfort in those uneasy about the process and his one-on-one approach to the feedback sessions were also appreciated. His facilitation of the Group sessions was also handled with sensitivity. I have the highest regard for Steve and the professional approach he takes to the coaching of both individual and teams and the facilitation skills he brings to assignments like the introduction of LSI."
CRAIG HUNTER
General Manager Human Resources, Inpex
Former Group Manager People Capital, AGC – an Ausgroup Company
"Our experience of working with Steve Cartledge and the LSI has collectively challenged and effectively aligned our Executive Team - allowing us to leverage our strengths to work towards the desired high performing team outcomes. Steve's professionalism and ability to share best practice with a sense of fun has made it very easy and enjoyable for us to work with him."
SUE BLACK
Senior Vice President, Human Resources – Sodexo Canada
Former Director, Human Resources – Sodexo Australia
"Steve is extremely professional in everything he does and his enthusiasm and energy is contagious. His experience in communication and employee engagement has added significant value to our project and in fact has been a critical success factor in our progress to date. While Steve is focused on outcomes, he quickly builds trust and respect through his personal style and is quite simply, a great person to work with."
KATHY PEACOCK
Manager, Organisational Develoment, CBH
Former HR Strategic Support Manager, Water Corporation
"Steve's excellent facilitation and guidance is enhanced by his detailed research and preparation resulting in a relevant, challenging and rewarding experience"
DAVID PRICE
Former Company Secretary, Perth Airport
"Steve was quickly able to gain the trust and confidence of our Partner group. A pleasure to work with; professional and articulate around tricky human interaction issues; and he does this in a way which is not confrontational but does deal head on with issues which require attention. He also brings an ability, through his experience, to view matters from a strategic perspective, which is of course invaluable in moving an organisation to higher levels of performance and well-being."
SEAN LARKAN
Former Managing Partner, MinterEllison
"I worked with Steve and his team on a major program of employee engagement across our banks (called 'Building a Better Business'). This program was highly successful in gaining buy-in to our organisational values, our customer service proposition and the nature of the change journey we were undertaking. Steve also played a significant role in shaping our general communication strategy operating in a very complex, multi-Brand and international matrix environment. Steve brings real depth of expertise, energy and client focus. Years later, we are still in touch."
JOHN WRIGHT
Former Chief Executive of Clydesdale and Yorkshire Banks (part of National Australia Bank Group in Europe)
"Steve has been truly instrumental in assisting me to develop and implement the internal communications strategy across the RAC. Without his highly effective best practice framework, internal communications would have been much more of a challenge for the RAC!"
DEE FAULKNER
Communications Manager WA Super
Former Communications Manager for RAC & GESB
"Steve and his team certainly went the extra mile for us, to keep momentum going and to encourage us, especially when we started to take our eye off the ball. Their skills and experience were key in shaping the framework and content of our change program. Above all was the rigour they provided in getting the best out of us and focussing attention where it could add the greatest value. We could not have achieved the success we had with our change program without this partnership. It may have been only part of a longer journey, but it was an excellent start with the foundation clearly laid for future success"
JOHN PINEL
Managing Director, Jersey Post
"I have worked with Steve Cartledge on projects involving planning and implementing large scale organisational communication strategies at the RAC. Steve's professionalism and attention to detail in meeting the needs of his clients is exceptional. His broad international experience, excellent facilitation skills and generosity of spirit in going the extra mile for his clients make it an absolute pleasure to work with Steve."
RENU BURR
Lecturer at the University of Western Australia
Former People Strategy Manager, RAC