Case Studies

Water Corporation

Consultant on project for the Water Corporation to drive a major culture change program starting with running a culture diagnostic using the OCI/OEI and communicating the results to the Senior Executive Team and employees in over 100 interactive engagement sessions across the business. The project has also comprised working extensively with the Executive Team on their own personal style / behaviour (using the LSI) and facilitating their thinking on how they can lead the culture change program and prioritising corporate actions. It has facilitated Action Planning sessions throughout the organisation on how to make the culture shift required. The project has also involved working with the Executive Support Group to help them to demonstrate the types of behaviour and attitudes that reflect the required culture.

AMEC

Project for AMEC Oil and Gas working with the Leadership Team across SE Asia (Singapore, Kuala Lumpur, Manila and Perth) to build a High Performance Team - by focusing on individual & team performance, behavioural impacts and leadership style.  Project involved an individual and team diagnostic including assessing team alignment on vision, strategy and challenges; team dynamics and quality of relationships; obtaining feedback on individual strengths / development areas; culture of team and ways things are done; and communication and decision-making processes.  LSIs (Life Style Inventories) were carried out for each individual with debriefing and ongoing coaching sessions.  Group LSI Results were also obtained to show the profile of the team and whether there are gaps between the High Performance Team and the current Leadership Team.  Workshops were held in Singapore and Perth discussing and action planning in light of the diagnostic and the LSIs.  Outcomes have included agreeing a clear Vision for AMEC in South East Asia to which everyone is totally aligned and bought in; a Team Charter with clear goals, stated expectations and roles and responsibilities, and Individual and Team Actions Plans which has enhanced performance and effectiveness. 

iiNet

Project for iiNet in designing a fit for purpose Communication Strategy, based on international best practice and working with the HR/Communication Teams to implement it in the business.  A significant part of the project included designing and facilitating Communication Strategy Management Sessions for all senior management.  These sessions - which were rolled out in Perth, Sydney, Auckland - took the managers through iiNet's Communication Strategy in detail as well as gave them insights, tools and techniques in the areas of Planning Communication; Channel Management; How to create better team meetings; Facilitation Skills; Presentation Skills, amongst other things.  The sessions were also a way to engage everyone about the importance of internal communication and were used to develop / test ideas about the communication competencies required at team leader level and above.  A Communication Network was also established as part of this project and this meets every month. 

Perth Airport

Consultant on project for Perth Airport to facilitate a ‘state of the nation' assignment leading to a major Senior Manager Forum with top 30 to discuss outcomes and action plan. Discussions held one-on-one with Executive Team and with selected groups of employees on vision & direction; strategic priorities; key challenges facing the business; current and desired culture; stakeholder communication; perception of leadership team, and so forth. Key external stakeholders ranging from Airlines, Business Tenants and Government Departments also consulted. Senior Manager Forum held over two days - a participative event focusing on discussing findings, agreeing strategic priorities and action streams for moving forward. Significant stream of work carried out on culture and values - including working with internal team to develop new Values for Perth Airport following consultation process and using the OCI (Organisational Cultural Inventory) tool to assess current and desired culture. Communication sessions held throughout the organisation to discuss new Values & OCI results and implications, including Executive Team workshops and one-on-one sessions. Project conducted over 6 months.

BHP Billiton

Consultant on project for BHP Billiton Iron Ore to design and implement a major change program to support the shift to Asset Reliability across the organisation. This included putting together the overall change plan; facilitating the thinking of the internal change team; designing the stakeholder / relationship management plan; developing the communication strategy; running workshops with key stakeholder groups (such as the Maintenance community) to prepare them for the change and their role in it; assessing levels of change readiness in the business; skills transfer sessions with internal change team. Project conducted over 6 months. 

Perilya

Consultant on project for mining company Perilya to undertake a comprehensive communication audit, based on best practice. This included one-on-one discussions with senior team and other key influencers in the business as well as facilitating discussion groups with employees at Perth Corporate Centre as well as at their main mine sites in Broken Hill, NSW. Issues discussed included degree of understanding / engagement around ‘big picture' messages on vision, strategy, corporate ethos and values, financial performance, the extent to which an open, two-way communication culture is in place at Perilya; the effectiveness of their communication channels and what else is needed; an assessment of the capability that exists in communication; and how well communication is aligned to the decision-making and business planning process. Project led to detailed recommendations and the development of a robust ‘fit for purpose' communication strategy.

RAC

Consultant on project for The Royal Automobile Club of W.A. (RAC) to develop a communication strategy and plan for a major culture change program, including the development and launching of new Values across the business. This project included working with the People Strategy Team within the RAC to build a communication plan and content for a major roll-out of a Values Road Show and employee engagement sessions. Also involved coaching and feedback to facilitators of the Road Shows. Project was conducted over 3 months, with other ad hoc strategic intervention when required during year.

Minter Ellison

Consultant on project for Perth law firm, Minter Ellison, to align all 20+ Partners to a common view about the vision & direction of the business, key planks of the company's growth strategy, culture & corporate ethos and other business priorities. Discussion groups held with groups of Lawyers around the 200-strong firm. Facilitation of major workshop of findings and ongoing action planning sessions with the Partner team. Project was conducted over 5 months.